Claims settlement
File your insurance claim online
Report the event as soon as you can — the sooner we know, the sooner we start settling your claim. In an emergency, call our 24/7 hotline 1182.
File through your claims account
Sign in with E-IMZO. Claim status, documents and history in one place.
1
Fill in the claim: who is applying, what happened and what was damaged
2
Upload documents and photos of the damage
3
Track the status, send extra documents and add your payout details
How a claim is settled
01
Report the event
File a claim in your account or call 1182. Your claim gets a reference number.
02
Prepare documents
A specialist will tell you which documents your case needs: certificates, reports, photos of the damage.
03
Damage assessment
An expert assesses the damage and inspects it if needed.
04
Decision and payout
Once a decision is made on your claim, the money is transferred to the account you provided.
What to prepare
1
Policy or contract number2
Applicant's passport3
Certificate from state authorities, if they recorded the event4
Photos of the damage5
Bank details for the payout